Return Policy

We want you to be completely satisfied with your purchase from Eastman Ag Parts. Please read this policy carefully before initiating a return. All returns require prior authorization.

Return Window

Eligible parts may be returned within 30 days of delivery. Returns requested after 30 days will not be accepted.

Eligible Returns

• ✓Unused parts in original, unopened packaging returned within 30 days of delivery
• ✓Defective parts — exchange or refund within 30 days of delivery
• ✓Incorrect part shipped due to our error — full refund or exchange, no restocking fee

Non-Returnable Items

• ✗Electrical components (sensors, switches, starters, alternators, etc.)
• ✗Special order or custom parts
• ✗Parts that have been installed, used, or altered
• ✗Parts returned without original packaging
• ✗Returns requested after 30 days of delivery

Restocking Fee

A 15% restocking fee applies to returns that are not the result of our error or a defective part. This fee is deducted from your refund. No restocking fee applies when we shipped the wrong part.

Return Shipping

Return shipping costs are the customer's responsibility unless the item is defective or we made an error on the order. We recommend using a trackable shipping method. Eastman Ag Parts is not responsible for items lost or damaged in return transit.

How to Initiate a Return

1. Contact us at parts@eastmanequipment.com or (478) 374-7717
2. Provide your order number and the reason for the return
3. We will issue a Return Authorization (RA) number — do not ship without it
4. Package the part securely in its original packaging and include the RA number
5. Ship to the address provided with your RA confirmation

Refunds are processed within 5–7 business days of receiving the returned item.